{"id":132,"date":"2026-06-23T12:17:31","date_gmt":"2026-06-23T12:17:31","guid":{"rendered":"https:\/\/theglassskinstudio.nl\/klantenservice\/"},"modified":"2026-06-23T12:17:31","modified_gmt":"2026-06-23T12:17:31","slug":"klantenservice","status":"publish","type":"page","link":"https:\/\/theglassskinstudio.nl\/en\/klantenservice\/","title":{"rendered":"Customer service"},"content":{"rendered":"<div class=\"page-head\"><div class=\"wrap\"><div class=\"eyebrow\">Service<\/div><h1>Customer service<\/h1><p>How can we help you?<\/p><\/div><\/div>\n<div class=\"wrap\"><div class=\"doc\">\n\n<p class=\"wp-block-paragraph\">Do you have a question about your order, a product, or something else? We're happy to help. Reach us at <a href=\"mailto:info@theglassskinstudio.nl\">info@theglassskinstudio.nl<\/a>, Monday to Friday from 9:00 AM\u20135:00 PM. Response usually within 2 hours on business days.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Frequently asked questions<\/h3>\n\n\n<h4 class=\"wp-block-heading\">Are the products 100% authentic?<\/h4>\n\n\n<p class=\"wp-block-paragraph\">Yes. We import directly from authorized distributors and wholesalers in Asia. Authenticity is our priority \u2014 all products are 100% genuine (\uc815\ud488).<\/p>\n\n\n<h4 class=\"wp-block-heading\">When will my order be delivered?<\/h4>\n\n\n<p class=\"wp-block-paragraph\">Orders are processed within 1\u20132 business days. Delivery within the Netherlands then takes 2\u20134 business days. You'll receive an email with tracking information as soon as your package is on its way.<\/p>\n\n\n<h4 class=\"wp-block-heading\">What are the shipping costs?<\/h4>\n\n\n<p class=\"wp-block-paragraph\">Free shipping within the Netherlands for orders from \u20ac60. Below \u20ac60, shipping costs \u20ac4.95. See all rates on our <a href=\"\/en\/verzenden-retourneren\/\">Shipping &amp; Returns<\/a> page.<\/p>\n\n\n<h4 class=\"wp-block-heading\">Can I return a product?<\/h4>\n\n\n<p class=\"wp-block-paragraph\">Unopened products can be returned within 14 days of receipt at the customer's expense. Opened or used cosmetic products cannot be returned for hygiene reasons. More info on our <a href=\"\/en\/verzenden-retourneren\/\">Shipping &amp; Returns<\/a> page.<\/p>\n\n\n<h4 class=\"wp-block-heading\">I received a damaged product. What now?<\/h4>\n\n\n<p class=\"wp-block-paragraph\">Contact us within 48 hours via <a href=\"mailto:info@theglassskinstudio.nl\">info@theglassskinstudio.nl<\/a> with your order number and photos of the damage. We'll resolve this for you as quickly as possible.<\/p>\n\n\n<h4 class=\"wp-block-heading\">Which payment methods do you accept?<\/h4>\n\n\n<p class=\"wp-block-paragraph\">iDEAL, Bancontact, credit card (Visa, Mastercard, American Express), Klarna Pay Later, and SOFORT Banking. All payments are processed via Mollie (secure, PCI-DSS certified).<\/p>\n\n\n<h4 class=\"wp-block-heading\">Do I need an account to order?<\/h4>\n\n\n<p class=\"wp-block-paragraph\">No, you can also check out as a guest. Creating an account does offer benefits such as tracking your orders and a faster checkout.<\/p>\n\n\n<h4 class=\"wp-block-heading\">Suitable for sensitive skin?<\/h4>\n\n\n<p class=\"wp-block-paragraph\">We carefully select our products and list ingredients transparently. Not sure if a product suits your skin? Send us a message \u2014 we're happy to give personal advice.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Contact<\/h3>\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <a href=\"mailto:info@theglassskinstudio.nl\">info@theglassskinstudio.nl<\/a><br>\ud83d\udd58 Monday to Friday, 9:00 AM\u20135:00 PM<br>\ud83d\udccd Schaapherderweg 1B, 2988 CK Ridderkerk<\/p>\n\n\n<h3 class=\"wp-block-heading\">Useful links<\/h3>\n\n\n<ul class=\"wp-block-list\"><li><a href=\"\/en\/verzenden-retourneren\/\">Shipping &amp; Returns<\/a><\/li><li><a href=\"\/en\/betaalmethoden\/\">Payment methods<\/a><\/li><li><a href=\"\/en\/algemene-voorwaarden\/\">Terms &amp; conditions<\/a><\/li><li><a href=\"\/en\/privacybeleid\/\">Privacy policy<\/a><\/li><\/ul>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Service Klantenservice Hoe kunnen we je helpen? Heb je een vraag over je bestelling, een product of iets anders? We [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-132","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/theglassskinstudio.nl\/en\/wp-json\/wp\/v2\/pages\/132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theglassskinstudio.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theglassskinstudio.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/theglassskinstudio.nl\/en\/wp-json\/wp\/v2\/comments?post=132"}],"version-history":[{"count":0,"href":"https:\/\/theglassskinstudio.nl\/en\/wp-json\/wp\/v2\/pages\/132\/revisions"}],"wp:attachment":[{"href":"https:\/\/theglassskinstudio.nl\/en\/wp-json\/wp\/v2\/media?parent=132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}