Customer service
How can we help you?
Do you have a question about your order, a product, or something else? We're happy to help. Reach us at info@theglassskinstudio.nl, Monday to Friday from 9:00 AM–5:00 PM. Response usually within 2 hours on business days.
Frequently asked questions
Are the products 100% authentic?
Yes. We import directly from authorized distributors and wholesalers in Asia. Authenticity is our priority — all products are 100% genuine (정품).
When will my order be delivered?
Orders are processed within 1–2 business days. Delivery within the Netherlands then takes 2–4 business days. You'll receive an email with tracking information as soon as your package is on its way.
What are the shipping costs?
Free shipping within the Netherlands for orders from €60. Below €60, shipping costs €4.95. See all rates on our Shipping & Returns page.
Can I return a product?
Unopened products can be returned within 14 days of receipt at the customer's expense. Opened or used cosmetic products cannot be returned for hygiene reasons. More info on our Shipping & Returns page.
I received a damaged product. What now?
Contact us within 48 hours via info@theglassskinstudio.nl with your order number and photos of the damage. We'll resolve this for you as quickly as possible.
Which payment methods do you accept?
iDEAL, Bancontact, credit card (Visa, Mastercard, American Express), Klarna Pay Later, and SOFORT Banking. All payments are processed via Mollie (secure, PCI-DSS certified).
Do I need an account to order?
No, you can also check out as a guest. Creating an account does offer benefits such as tracking your orders and a faster checkout.
Suitable for sensitive skin?
We carefully select our products and list ingredients transparently. Not sure if a product suits your skin? Send us a message — we're happy to give personal advice.
Contact
📧 info@theglassskinstudio.nl
🕘 Monday to Friday, 9:00 AM–5:00 PM
📍 Schaapherderweg 1B, 2988 CK Ridderkerk
