Delivery
Shipping & returns
Delivery and returns, clearly explained.
Shipping
Orders are processed within 1–2 business days. Once your order has shipped, you'll receive an email with tracking information.
Shipping costs & delivery times
| Destination | Cost | Delivery time |
|---|---|---|
| Netherlands | Free from €60 / otherwise €4.95 | 2–4 business days |
| Belgium | €7,95 | 5–7 business days |
| Germany | €8,95 | 5–7 business days |
| Rest of EU | €12,95 | 5–7 business days |
| United Kingdom | €12,95 | 5–7 business days |
| Rest of the world | €24,95 | 7–14 business days |
Returns
Not satisfied? You can return products within 14 days of receipt, provided they are unopened, unused, and in original condition . Return shipping costs are at the customer's expense. Refunds are processed within 10 business days of receiving the return.
How do you return an item?
- Send an email to info@theglassskinstudio.nl with your order number, name, and reason.
- Wait for return instructions from us.
- Send the package to: Schaapherderweg 1B, 2988 CK Ridderkerk.
Received a damaged or incorrect product?
Contact us within 48 hours of receipt via info@theglassskinstudio.nl with photos of the damage. We'll resolve this for you as quickly as possible.
